Business Communication: Process and Product
Mary Ellen Guffey
18. Copeland and Griggs, 12. 19. Nicholas Keung, “Learning the Signs of Communication,” Toronto Star, 22 May 1999,L1–L2. 20. Lillian H. Chaney and Jeanette S. Martin, Intercultural Business Communication (Englewood Cliffs, NJ: Prentice ...