Implementing ISO/IEC 20000 Certification: The Roadmap
Jan van Bon
Ltd. - Singapore • Selma Polter - Independent - The Netherlands • Silvia Prickel - United Airlines - USA • Roger Purdie - Q-Venture - Australia • Claudio Restaino - BITIL.COM - Italy • Mart Rovers - InterProm USA - USA • Leo van Selm - Vaseom ...