Improving Quality in Outpatient Services

Improving Quality in Outpatient Services
Carole Guinane

... tools memoryjogger: Generating customer buy-in and solutions thatflourish. Salem, NH: Goal/QPC. Mizuno, Shigeru. 1984. Company-wide total quality control. Tokyo: Asian Productivity Organization. Pelletier, Luc R., and Christy L. Beaudin.

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